Your complete booking and shopping satisfaction is our utmost priority. We want you happy each and every time you buy from us. However bookcruise.in has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has.
Any cancellations will attract certain charges, though we would like to not charge any cancellation charges but, you too would appreciate that a lot of efforts goes in preparing the boat for a pleasurable and memorable trip.
Therefore the charges would be as follows.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue either a replacement or provide coupons of the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you. We will send you an acknowledgement mail on receiving your package and on validating your return. Also we will send you a closure mail at the closure of your refund. The refunds payment would be done within seven working days from the closure for the issue, in the same mode of payment.
In case, if there is a change in your booking, from the side of the vendor, for example due to bad weather, or the boat not available due to some technical problems, an alternate boat of a similar type will be made available, incase, the customer does not want to avail that facility then 100% of the refund will be made available.